bK
bazamile K

1 reviews | Active since Apr 2015

29 Apr 2015, 16:31

********** debit orders by Cell C

I consulted with a Cell C consultant LAST YEAR AUGUST 2014 about purchasing a phone on contract. After signing the contract the lady then CHANGED the deal and increased the debit order amount, I informed the lady that I was no longer interested in the deal and she assured me that it was cancelled and i never received the phone. Since last year Cell C has been debiting my account MONTHLY, ive called numerous times, emailed customer service, went to the Cell C branch that i had originally dealt with, with no luck. they continue to ignore my requests for them to stop debiting my account since i cancelled the deal. I'm very upset and infuriated by their actions as it is costing me time and money to call, reverse debit orders and go to their branches.<br> <br> infuriated ex-client

0
Replies (1)
Cell C
Cell C's reply30 Apr 2015, 10:35
Official
Hello Bazamile,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of our team members will contact you and assist with this matter. Do expect communication soon.

Regards
Cell C | DA