MM
Maurice M
1 reviews | Active since Jan 2018
09 Oct 2021, 12:19
********** debit orders and ********** charges from Cell C
Hi,
For the past four months Cell C has been debiting my account on the 4th instead of the 8th of every month as agreed. When there is no money in my account, Cell C penalizes me with a failed debit order charge of 70 Rands. Cell C has been doing it for four months now. I often make EFT payment before the agreed debit date but Cell C still double charges me by debiting my account WHENEVER they feel and want.
I have asked to change my method of payment to cash or in store payment but nobody is helping. This kind of experience is affecting me because my bank statement reflects ' failed debit orders' and it affects my ability to even get a flat or a loan.
When will you guys finally help?
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
09 Oct 2021, 13:54Hi Maurice
Thank you for getting in touch.
We can't change your account to cash, we can move the date to the end of the month , in that way you can make your payment and they will be allocated by then and we wont have to debit.
^NH
Thank you for getting in touch.
We can't change your account to cash, we can move the date to the end of the month , in that way you can make your payment and they will be allocated by then and we wont have to debit.
^NH
Cell C's reply09 Oct 2021, 13:54
Official
Hi Maurice
Thank you for getting in touch.
We can't change your account to cash, we can move the date to the end of the month , in that way you can make your payment and they will be allocated by then and we wont have to debit.
^NH
Thank you for getting in touch.
We can't change your account to cash, we can move the date to the end of the month , in that way you can make your payment and they will be allocated by then and we wont have to debit.
^NH
MM
Maurice M's updateReviewer Update
09 Oct 2021, 14:48You have just debited 340 Rands from my account while I had already paid 205 Rands via EFT on the 27 of September. how are you going to fix this? And you have charged an extra 140 Rands for a failed debit. You are clearly not reading my complaint. I told you that you are debiting my account on the 4th instead of the 8th.That means you are debiting whenever you want. You are not being responsive to my complaint.
First, I need you to respect the agreement we had: 'To debit my account on the 8'4
Second, I need you to stop debiting my account if I make a payment via EFT early than the agreed date.
third, stop charging me for a failed debit when I have already paid my account via EFT.
Can you please read my complaint properly and resolve it? Or you don't stick to contract anymore?
First, I need you to respect the agreement we had: 'To debit my account on the 8'4
Second, I need you to stop debiting my account if I make a payment via EFT early than the agreed date.
third, stop charging me for a failed debit when I have already paid my account via EFT.
Can you please read my complaint properly and resolve it? Or you don't stick to contract anymore?
MM
Maurice M's update09 Oct 2021, 14:48
Reviewer Update
You have just debited 340 Rands from my account while I had already paid 205 Rands via EFT on the 27 of September. how are you going to fix this? And you have charged an extra 140 Rands for a failed debit. You are clearly not reading my complaint. I told you that you are debiting my account on the 4th instead of the 8th.That means you are debiting whenever you want. You are not being responsive to my complaint.
First, I need you to respect the agreement we had: 'To debit my account on the 8'4
Second, I need you to stop debiting my account if I make a payment via EFT early than the agreed date.
third, stop charging me for a failed debit when I have already paid my account via EFT.
Can you please read my complaint properly and resolve it? Or you don't stick to contract anymore?
First, I need you to respect the agreement we had: 'To debit my account on the 8'4
Second, I need you to stop debiting my account if I make a payment via EFT early than the agreed date.
third, stop charging me for a failed debit when I have already paid my account via EFT.
Can you please read my complaint properly and resolve it? Or you don't stick to contract anymore?
Cell C's replyOfficial
09 Oct 2021, 21:08Our team will be in touch to provide assistance.
Regards
^MP
Regards
^MP
Cell C's reply09 Oct 2021, 21:08
Official
Our team will be in touch to provide assistance.
Regards
^MP
Regards
^MP