CP
Carel P
1 reviews | Active since Jan 2017
21 Jul 2022, 08:42
********** Debit Order
Cell C submitted a debit order against my account for presumably a contract on their side. I don't own any Cell C products and although I have both telephonically and by email discussed this with them, they don't seem willing to assist me in correcting this. Furthermore they are not able to tell me where this originated and who is responsible. Surely there are checks that need to be performed in order submit a debit order against a bank account, including my authorisation which they never obtained. I am quite frustrated with the scenario as they refuse to call me back or respond to my emails. In the meantime I have to pay the costs for the reversed debit order. This is unacceptable. I urgently require assistance to get this matter resolved.
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Replies (4)CP
Carel P's updateReviewer Update
26 Jul 2022, 10:06Thank you. Please send me the contract information, (statement, invoice, etc) to capture on the affidavit? Given that this is seen as my account until I have disputed it (as per your communication above) it should not be an issue to share the information with me. Please urgently provide this as I would like to finalise the affidavit today.
CP
Carel P's update26 Jul 2022, 10:06
Reviewer Update
Thank you. Please send me the contract information, (statement, invoice, etc) to capture on the affidavit? Given that this is seen as my account until I have disputed it (as per your communication above) it should not be an issue to share the information with me. Please urgently provide this as I would like to finalise the affidavit today.
CP
Carel P's updateReviewer Update
27 Jul 2022, 15:11You have not answered my question. What am I supposed to state in the affidavit which you don't already know. I have now information with regards to the account or any other detail. Only thing I know is that Cell C keeps on attempting to deduct money from my account via a debit order which I did not approve.
Kindly provide me with an escalation channel urgently because this discussion is not going anywhere.
I still can't understand what you would like me to put on the affidavit? That I don't own a Cell C account or product? Well I don't and if I do, please send me the information thereof so I can refer to it in the affidavit.
Kindly provide me with an escalation channel urgently because this discussion is not going anywhere.
I still can't understand what you would like me to put on the affidavit? That I don't own a Cell C account or product? Well I don't and if I do, please send me the information thereof so I can refer to it in the affidavit.
CP
Carel P's update27 Jul 2022, 15:11
Reviewer Update
You have not answered my question. What am I supposed to state in the affidavit which you don't already know. I have now information with regards to the account or any other detail. Only thing I know is that Cell C keeps on attempting to deduct money from my account via a debit order which I did not approve.
Kindly provide me with an escalation channel urgently because this discussion is not going anywhere.
I still can't understand what you would like me to put on the affidavit? That I don't own a Cell C account or product? Well I don't and if I do, please send me the information thereof so I can refer to it in the affidavit.
Kindly provide me with an escalation channel urgently because this discussion is not going anywhere.
I still can't understand what you would like me to put on the affidavit? That I don't own a Cell C account or product? Well I don't and if I do, please send me the information thereof so I can refer to it in the affidavit.
Cell C's replyOfficial
27 Jul 2022, 16:16Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to *** ***** department will investigate the matter and close the account.
^NT
^NT
Cell C's reply27 Jul 2022, 16:16
Official
Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to *** ***** department will investigate the matter and close the account.
^NT
^NT
CP
Carel P's updateReviewer Update
27 Jul 2022, 16:38So given my information was **********ly used by Cell C to open an account, you expect me to share that information with you and trust that it would be correctly used. A contract was opened and debit order against my bank account without my knowledge and you expect me to provide you with information which could just as well be used to do this again. Ridiculous. I don't own any Cell C products. I have not authorised Cell C to submit a debit order for the account which I don't own. Please stop attempting to pay for someone else's ********** contract/subscription/products with my money! This needs to stop! I am incurring costs and will incur additional costs if this continues. Is Cell C going to pay me back?
Get someone from your ***** department to contact me today.
Get someone from your ***** department to contact me today.
CP
Carel P's update27 Jul 2022, 16:38
Reviewer Update
So given my information was **********ly used by Cell C to open an account, you expect me to share that information with you and trust that it would be correctly used. A contract was opened and debit order against my bank account without my knowledge and you expect me to provide you with information which could just as well be used to do this again. Ridiculous. I don't own any Cell C products. I have not authorised Cell C to submit a debit order for the account which I don't own. Please stop attempting to pay for someone else's ********** contract/subscription/products with my money! This needs to stop! I am incurring costs and will incur additional costs if this continues. Is Cell C going to pay me back?
Get someone from your ***** department to contact me today.
Get someone from your ***** department to contact me today.