RD
Ravindra D

1 reviews | Active since Feb 2018

15 Sept 2018, 06:01

********** DEBIT ORDER CEL C

I had a cel contract with Glocel and Cel C as service provider. The contract was cancelled and number changed to prepaid 3 months ago. Today is 15/09/2018.

Cel C has for the last three months been debiting my account for R371 for a prepaid number.

I have contacted Cel C each month when the debit goes off to cancel. No action has been taken to stop the debit. I was also never informed of the debit order nor did I give permission for the debit order.

I regard this as ***** and intend opening a case against Cel C with SAPS.

0
Replies (4)
Cell C
Cell C's reply15 Sept 2018, 06:17
Official

Good mornings Ravindra

We have requested one of our team members to assist with this matter.

Apologies for poor service.

Regards

Cell C | PN

RD
Ravindra D's update15 Sept 2018, 08:37
Reviewer Update
Please forward an email to me confirming debit order has been cancelled.
Cell C
Cell C's reply17 Sept 2018, 10:14
Official

Noted, Danielle confirmed that she has provided you with interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply18 Sept 2018, 07:44
Official

Kindly refer to Danielle's email, she has provided the outcome feedback from Glocell.

Regards

Cell C | PN