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RD
Ravindra D

1 reviews | Active since Feb 2018

25 Sept 2018, 09:23

********** DEBIT BY CEL C

This is my 2nd complain on hello Peter regarding the same issue.

Once again, cel c has debited R371 from my account for a prepaid number. This is now the 4th time in four months I had to reverse the debit. This is pathetic from cel c even after the last hello Peter complain, I was emailed and told this would be resolved.

This is all a lie from cel c.

To bring in my past as, I had to change my bank account and bank few years back because of this with cel c.

Wake up and do your jobs.

Awaiting urgent reply. As indicated a case of ***** will be open if debit not cancelled as debit order was discussed with me nor approval given.

0
Replies (12)
RD
Ravindra D's update25 Sept 2018, 09:28
Reviewer Update
Sorry, debit order was not discussed with me.
Cell C
Cell C's reply25 Sept 2018, 09:33
Official

Good morning Ravindra

As per feedback regarding your first complaint with us, the administrator from Glocell confirmed that your billing was correct and the amount was debited for July usage.

We will get someone to follow up and assist.

Regards

Cell C | PN

Best regards,

RD
Ravindra D's update25 Sept 2018, 09:37
Reviewer Update
My point is why is cel c debiting for a prepaid number??? Further I don't want to hear about Glocel as my contract came to an end then I cancelled and requested it to be prepaid. So from time of cancellation in July 2018 to date, why is cel c debiting for a prepaid number. What's so difficult to understand.
Cell C
Cell C's reply25 Sept 2018, 10:02
Official

An email was sent to you, which provided clarity regarding this matter.

Regards

Cell C | PN

Best regards,

RD
Ravindra D's update25 Sept 2018, 11:41
Reviewer Update
The email doesn't stop why I was **********ly debited without my permission and why it hasn't been stopped as yet.
Cell C
Cell C's reply25 Sept 2018, 12:21
Official

The feedback was emailed, which enables you to reply directly and enquire for further clarity. You were not debited **********ly, as explained you were debited correctly for your July usage.

Regards

Cell C | PN

Best regards,

RD
Ravindra D's update25 Sept 2018, 12:29
Reviewer Update
Fine, that may be for July. Then what is the 31 Aug, 14 and 22 Sept 2018 debits for? Two debits in Sept, explain???
Cell C
Cell C's reply25 Sept 2018, 12:30
Official

Theodorah could not get hold of you on your contact numbers, kindly refer to the email she sent at 11:49 AM.

Regards

Cell C | PN

Best regards,

RD
Ravindra D's update25 Sept 2018, 12:30
Reviewer Update
I have received an email, no calls or missed calls received.
RD
Ravindra D's update25 Sept 2018, 12:38
Reviewer Update
I am chatting via email. However, Theodore indicated by saying my cel number doesn't exist which is a lie as it is my current cel number in use. I have now also forwarded my home number as well. What is there to verify. I was verified when I logged my complain the first time. I still want to know why I'm being **********ly debited for a prepaid number and without my permission. It's a simple question.
Cell C
Cell C's reply25 Sept 2018, 12:41
Official

As per her feedback, the 061****077 number does not exist and there was no answer on *** number and she left a message. Kindly respond to her email with a convenient time to contact you and contact number to call, in order to process your request she has to verify your details telephonically for security purposes.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply25 Sept 2018, 14:56
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,