********** CONTRACTS ON MY FIBRE ACCOUNT AND KEEP ON TAKING MY MONEY - CELL C IS NOT RESOLVNG THIS!!!!

Let me past my previous complaint, see below.

Since this post I received one SMS and three phone calls. Each phone call Cell C tells me that the will come back to me in 48 hours. The last call I received was on Tuesday (8 Feb 2022) where I was told that they will phone me with the progress in 48 hours...... It has been 5 days Cell C!!!! I actually considered then just activating my fibre again, but now.....CELL C PLEASE DO NOT ACTIVATE MY FIBRE AGAIN!!! I have opened a Vodacom Fibre account today. On the SMS I have received after my first Hello Peter post, Cell C said they will send me an SMS when the issue has been resolved.....well, no surprise, I have not received any written confirmation that it has been resolved. Please send my official proof that you have stopped the ********** debit order and that you will stop taking R20 000 from my account every month for the ********** contracts you have placed on my account. Really, it has been since last year September, PLEASE SORT THIS OUT CELL C!!!!! See my previous post below

"In September 2021 two accounts were added to my name at Cell C without my consent. I have send a number of emails to the ***** email without success, no one got back to me. I only ever opened a fibre account with Cell C, nothing else. Eventually I managed to get Cell C to remove the two numbers, but they still take money out of my banking account every month (approximately R20 000). The first time Cell C stole my money is on 30 September 2021 and the amount is R1454.78 which they still haven't paid back to me. At every end of the month they keep on *****ing R20 000 from my banking account which I reverse at my bank and the I electronically pay them for my fibre (R949). Yesterday they have cut of my fibre at my house. When I phone them again they said it is because I owe them money, and I explained to the gentleman that it is ***** and Cell C is just not resolving it. He said he will look in to it and phone me back at 18h00 yesterday....I am still waiting for the call. Today, I phoned Cell C probably 5 times and the keep on transferring me to other departments and then cut the call eventually. I am so fed up and really don't know what to do to get this sorted, get the money back that they owe me and just stop taking the R 20 000 from my bank account. I have followed all the steps they asked for, from an affidavit at the police station, etc....I have all the emails on record as proof but they just don't resolve this. How *********** can every single person at Cell C be not to get something as simple as this resolved??? I even went to the Cell C shop a couple of times, but know one can get this resolved! I even asked that they play met the recording or send a contract where I have authorised this.....but no one can do that either. I am out out of ideas.....really, next step will have to be legal or opening a ******** case against Cell C. Will someone competent (if Cell C has someone like that) please read this complaint and resolve this once and for all!!!!"