********** contract upgrade at Cell C

In December 2018 I discovered that a ********** upgrade was done on my contract with Cell C. Prior to this, I received numerous calls that I must do an upgrade but I refused as I had not decided if I’m keeping or cancelling the contract. In summary, I reported the issue with Cell C and submitted affidavit, certified ID copy and bank statement reflecting the debited amount. I called back now in January checking the status -spoke to 6 different people and different responses from all of them. I also requested that a debit order be cancelled from their side whilst they are busy with an investigation but they are refusing saying I can only cancel it if I’m retrenched o I must continue paying and keep disputing the debit orders with my bank. At whose expense ?? I have received the most pathetic,appalling service with Cell C and I remain disatisfied with their service. Most of all when their agents are stuck and can’t give you an answer they cut the calls and I have to call and go through explaining myself over and over again. They do not even have the descency to call back. I need this issue resolved ASAP as I cannot keep paying for something I have no knowledge of and most of all it’s creating a bad credit record for me at my bank.