********** contract on my account

On the 20th of October someone **********ly took a phone on my account. This only came to my attention when a debit order came in on the 1st of December. From that point on I have spoken a number of call center agents and my issue is still not resolved. I have submitted an affidavits , copy of my id and bank statement showing the debit orders. Dispite being told that the ********** line was closed last night a debit order went off on my account which included a fee of the disconnected line. At this point I am not sure of what I should do because no-one has been able to tell me when the issue is going to be resolved or when the money is going to be paid back to me. Right now Cell C is punishing me for something that was not done by me. I was given the reference number ********** 512