********** Contract

A ********** contract was opened successfully under my name because CellC never verified the application. CellC went ahead and debit my account on the 8th of January 2021. I reported this issue the same day and I was asked to email documents to *** and I was provided with Ref number. I tried to make follow up multiple times but no one answers the phone.

Few months later my credit reports show that I'm in arrears. I called Cellc to find out why and they told me it was a mistake from their finance department and it was going to be fixed but it was never fixed.

Since July I have been requesting a letter confirming that the issue was reported as **********, now its September but I haven't received the letter. I make follow up almost everyday and I'm told to expect feedback soon. On the 11th August I was asked for forward my dispute again to *** but that didn't help.

I'm in a process of cleaning my credit report because of the mess created by CellC and all I'm requesting is just a letter to submit to Credit Bureau and clear my name.

This is the longest ever turnaround time I have ever experienced from a service provider because of their error.