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ZM
Zilungile M

1 reviews | Active since Jul 2019

23 Jul 2019, 12:06

********** contract

I logged a case relating to a ********** contract that was entered into without my authorization and my bank account has been debited since March 2018. I logged the case on 12 July 2019 and provided all the necessary documentation as advised by a customer service consultant. I immediately received an automated email advising me that I will get feedback from Cell C within 48 hours. Its 10 days later I haven't received any communication from Cell C. I have been calling to follow up 5 times already and the consultants I spoke to promised that they will advise the agent handling my case to call me (as there is nothing else they can do)but that has not happened.

If I wanted an upgrade they would have called me immediately but now that they have to pay my money back no one is calling me.

0
Replies (4)
Cell C
Cell C's reply23 Jul 2019, 13:00
Official
Hi  Zilungile

Please private message us your ID number. We would like to look into this matter. 

^NT 


Best regards,

ZM
Zilungile M's update23 Jul 2019, 13:09
Reviewer Update
Hello,

Thanks for the response, my ID No is ***
Cell C
Cell C's reply23 Jul 2019, 13:25
Official
Thank you, we will be in touch. 

^NT 

Best regards,

ZM
Zilungile M's update15 Aug 2019, 15:51
Reviewer Update
I am really getting annoyed about how Cell C is dealing with my matter. Everyone I speak to keeps telling me that they will request the person dealing with my case to contact me to but this has not happened. I last received the call from the social media department on 30 July 2019 still telling me that the case is still ongoing. Till today the customer service consultants tell me that the case is still ongoing while they continue debiting my account. This is a month later the case has not been resolved.