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Mvuyo M

1 reviews | Active since Feb 2016

29 Sept 2016, 17:36

********** Contract

<p>On 02 September I went to a Cell C shop in Hemmingway’s mall to renew my contract. I was shocked to find out that I have a third contract, which was opened on 23/08/2016. The ********* took an Apple I phone, and had it delivered somewhere in Orange Farm in Gauteng. My details were changed, address, email and banking details. The changing of my banking details caused my normal debit order to bounce and I was harassed by Cell C collections for non payments of my account, as if it was my fault (Imagine the embarrassment). </p> <p>A call with Ref No: ********** 163 , was logged with Cell C ***** line on 02 September. I would like to get assistance in getting this call resolved. When the call center is called they say they are still waiting for voice recordings. It is four weeks now and I am still waiting.</p> <p>Cases like this have a tendency of dragging, and one finds themselves black listed for ********** accounts.</p> <p>PLEASE HELP</p>

0
Replies (2)
Cell C
Cell C's reply30 Sept 2016, 07:03
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply30 Sept 2016, 11:54
Official

Patrick has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,