LN
Lijan N

1 reviews | Active since May 2013

17 Jul 2015, 07:09

********** Content Charges and poor communication

I upgraded my account in December 2014 to an open line contract and have been ever since receiving content charges to pay. I fought with the content provider and Cell C to the point where the content provider reimbursed me their portion (50%) of the amount. Cell C denies that they receive 50% of content charge amounts and then canceled my contract whilst I still had an open case and were up to date with all my Contract fees. I eventually settled the content amount out of pure frustration and spoke to Dingaani in the Legal department. He asked me to get a new Rica'd sim card and would then reactivate my account. I danced through all his hoops and still received a settlement bill for R7690 this morning... and the account is still not active.<br> This battle with Cell C has cost me considerable time and money and they have been listing me as a bad debtor on the Credit Bureau's (even though my contract fees have been up to date). I got a report from Transunion and my rating is so low I cannot even open up a Game account at this stage.<br> <br> I need Cell C to fix my Credit rating with the bureau and activate my account immediately!

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Replies (1)
Cell C
Cell C's reply17 Jul 2015, 08:21
Official
Hello LijanVan,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN