********** consultants pushing ******* sales

FILE A COMPLAINT

Telecommunications Cell C Customer Service File a complaint Cell C — Added contract i did not agree on L LeeMakola Aug 18, 2020 I'm very much disappointed with the customer service provided by Cellc I have been sent from pillar to post probably spoke to 10 consultants and no one can assist me. A 3rd contract with router 10gig 10 night was added without my request, I only requested a router and the consultant assisting me said she will add the router only on the existing contract I have which was the 2nd Sim with 10 gig 10 night and that will be R189

According to my knowledge I have 2 contracts with cellc namely 1. P30 phone 2.10 gig 10 night then later added router on this one July 2020

When I received the router I noticed that theres a Sim card and I emmediatly called customer service and told them I didn't order a Sim card only router and the consultant did confirm that the router will be added on the existing 10gig10 night and I can dispose the simcard I just received. ( calls are recorded cell c must make use of those recordings )

I called cell on the 12th o August 2020 to state my matter and the retentions consultant Jabu tells me about a 30day notice for cancelation. All I'm asking is a emmediate cancelation I refuse to pay for something I didn't not agree on /order .

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