BR
Bonginkosi R
1 reviews | Active since Jul 2016
07 Jul 2016, 13:14
********** consultants
<p>I recently walked into Edgars (Maponya Mall) to purchase a data deal (20GB - R299).When i got there,i asked the consultant to check wether i qualify for any sort of contract.This lady went ahead and app**** on my behalf,for the wrong deal nogal.I am now stuck with a deal that gives me 10GB at R278pm x 24months.Its been 2 weeks now and im sitting with a router i cannot use because she said she has to convert the deal to the one i initially wanted.You have no idea the inconvinience this has served.I should have just gone to any other service provider,but i chose not to.At this point,i feel like Cell C thinks they are doing us a favour as clients.I have been communicating with the particular consultant who made this error,and she has been promising to fix this for the last 2 weeks now.I am not sure wether to blame this consultant for her incompetence to sort out my issue,or should i blame Cell C for hiring *********** staff.The next thing,you will want to debit my account at the end of the month ,does it make sense?</p> <p> </p> <p>Please fix my deal or i will keep reversing the debit order.I regret ever walking into that store and i will never advise anybody i know to ever use Cell C as a service provider</p> <p> </p> <p>FIX MY DEAL!!! FIX MY DEAL!!! FIX MY DEAL!!!</p>
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
07 Jul 2016, 13:24Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Jul 2016, 13:24
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
BR
Bonginkosi R's updateReviewer Update
08 Jul 2016, 05:58please be advised also,that part of the process of getting me to walk into the store to purchase the router included false advertising of a gift/complimentary card that was promised to a certain number of customers.I was told that a voucher worth R1000 would be rewarded to anyone who made a purchase on that day.2 weeks later,i still havent been notified wether the voucher is valid or not.
Why was i **** to like this.Why was i promised a voucher?This seems like a carrot was dangled in front of me and i fell for it.How is it that Cell C would make me feel so foolish.I have 2 contracts with Cell C already,i have never had such problems with Cell C before.Its a pity really that
1. My contract is wrong
2. Im inconvinienced for 2 weeks now
3. Nobody said anything about the voucher after my purchase
4 .The transport costs involved in the ups and downs to the store are my own expense
5. Nobody seems to be taking responsibility
I will be awaiting your call Cell C,thanx
BR
Bonginkosi R's update08 Jul 2016, 05:58
Reviewer Update
please be advised also,that part of the process of getting me to walk into the store to purchase the router included false advertising of a gift/complimentary card that was promised to a certain number of customers.I was told that a voucher worth R1000 would be rewarded to anyone who made a purchase on that day.2 weeks later,i still havent been notified wether the voucher is valid or not.
Why was i **** to like this.Why was i promised a voucher?This seems like a carrot was dangled in front of me and i fell for it.How is it that Cell C would make me feel so foolish.I have 2 contracts with Cell C already,i have never had such problems with Cell C before.Its a pity really that
1. My contract is wrong
2. Im inconvinienced for 2 weeks now
3. Nobody said anything about the voucher after my purchase
4 .The transport costs involved in the ups and downs to the store are my own expense
5. Nobody seems to be taking responsibility
I will be awaiting your call Cell C,thanx