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S. Naidoo
1 reviews | Active since Sept 2021
29 Aug 2022, 12:19
********** CHARGES AND PATHETIC CUSTOMER SERVICE
I have YET ANOTHER problem with Cell C!!!!!!!!
One of my cellphone lines has been suspended and it is due to a cancellation fee linked to my account and ID number for an upgrade to a fibre line I NEVER ordered and therefore never cancelled. I logged a case and received an email over a month later from the collections department asking me to send in an affidavit and certified copy of my ID. I responded to the email asking for copies of the recordings of the phone calls in which I supposedly ordered the upgrade and then cancelled. Instead of providing me with this, the close was conveniently closed as this was obviously too much work for the people at Cell C to do. Why must it now be my problem to provide them with an affidavit when they made the ***** up in the first place??????
After finding out this case was closed, I then called in and logged another case on Friday, 26/08/2022. I never received the case number so I had to phone in yet again and log another case.
Does anybody know what they are doing there?????? Why are there ********** charges on my account?!?!?!
Absolutely pathetic service from Cell C and this is not the first time I am experiencing this.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
29 Aug 2022, 14:19We will investigate the activation and contact you for assistance.
^NZ
^NZ
Cell C's reply29 Aug 2022, 14:19
Official
We will investigate the activation and contact you for assistance.
^NZ
^NZ
Cell C's replyOfficial
30 Aug 2022, 13:29We will let you know.
^NZ
^NZ
Cell C's reply30 Aug 2022, 13:29
Official
We will let you know.
^NZ
^NZ
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S. Naidoo's updateReviewer Update
01 Sept 2022, 08:29Good day,
It has been 2 days and I have still not heard back regarding this. I was told there is a 2 day turnaround time. This cancellation fee needs to be reversed ASAP as this was a ***** up on Cell C's side and I as the customer should not be penalized by this by having my line suspended. I was told the team will be in contact with me to assist. I have not had one phone call nor one email yet!!!
It has been 2 days and I have still not heard back regarding this. I was told there is a 2 day turnaround time. This cancellation fee needs to be reversed ASAP as this was a ***** up on Cell C's side and I as the customer should not be penalized by this by having my line suspended. I was told the team will be in contact with me to assist. I have not had one phone call nor one email yet!!!
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S. Naidoo's update01 Sept 2022, 08:29
Reviewer Update
Good day,
It has been 2 days and I have still not heard back regarding this. I was told there is a 2 day turnaround time. This cancellation fee needs to be reversed ASAP as this was a ***** up on Cell C's side and I as the customer should not be penalized by this by having my line suspended. I was told the team will be in contact with me to assist. I have not had one phone call nor one email yet!!!
It has been 2 days and I have still not heard back regarding this. I was told there is a 2 day turnaround time. This cancellation fee needs to be reversed ASAP as this was a ***** up on Cell C's side and I as the customer should not be penalized by this by having my line suspended. I was told the team will be in contact with me to assist. I have not had one phone call nor one email yet!!!
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S. Naidoo's updateReviewer Update
13 Sept 2022, 10:09Hi,
This issue is still not resolved. How long does it take the billing department to rectify their mistakes???? What happened to the 48 hour turnaround time???
This issue is still not resolved. How long does it take the billing department to rectify their mistakes???? What happened to the 48 hour turnaround time???
SN
S. Naidoo's update13 Sept 2022, 10:09
Reviewer Update
Hi,
This issue is still not resolved. How long does it take the billing department to rectify their mistakes???? What happened to the 48 hour turnaround time???
This issue is still not resolved. How long does it take the billing department to rectify their mistakes???? What happened to the 48 hour turnaround time???
SN
S. Naidoo's updateReviewer Update
13 Sept 2022, 15:49Your team needs to make this a priority as the first case was logged in June already. They have done no real investigation and everytime I follow up or someone from your team follows up it is always the same story - they are working on the query. Stalling tactics!!!!!! I am still waiting for recordings of phone calls that I requested a few times already. They can't be taking their sweet time sorting out their own mess out when my one cellphone line is suspended in the meantime because of Cell C incorrect billing. Also, my credit rating has gown down because of this nonsense with Cell C and I have had a collection agent phoning me because of these ********** charges. These need to be reversed from my account ASAP or would you like me to go to the CELL C offices and show the billing department how to actually do it as I don't think anyone in the billing department has a clue about accounting or what a debit and credit is. I have already cancelled my 1 cellphone contract and will be sure to cancel the other one as soon as the contract is up. Worst service provider ever! 2 day turnaround time is more like a 2 month turnaround time! Actually more as this has been going on for over 3 months now. DO BETTER!!!!!!
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S. Naidoo's update13 Sept 2022, 15:49
Reviewer Update
Your team needs to make this a priority as the first case was logged in June already. They have done no real investigation and everytime I follow up or someone from your team follows up it is always the same story - they are working on the query. Stalling tactics!!!!!! I am still waiting for recordings of phone calls that I requested a few times already. They can't be taking their sweet time sorting out their own mess out when my one cellphone line is suspended in the meantime because of Cell C incorrect billing. Also, my credit rating has gown down because of this nonsense with Cell C and I have had a collection agent phoning me because of these ********** charges. These need to be reversed from my account ASAP or would you like me to go to the CELL C offices and show the billing department how to actually do it as I don't think anyone in the billing department has a clue about accounting or what a debit and credit is. I have already cancelled my 1 cellphone contract and will be sure to cancel the other one as soon as the contract is up. Worst service provider ever! 2 day turnaround time is more like a 2 month turnaround time! Actually more as this has been going on for over 3 months now. DO BETTER!!!!!!
SN
S. Naidoo's updateReviewer Update
15 Sept 2022, 08:21I keep getting the same response. Your team doesn't seem to be doing anything. I have now received an email from the collection agents and THIS IS AFFECTING MY CREDIT RATING. This needs to be sorted out as soon as possible!!!!!!!!!!!!!!!!!!
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S. Naidoo's update15 Sept 2022, 08:21
Reviewer Update
I keep getting the same response. Your team doesn't seem to be doing anything. I have now received an email from the collection agents and THIS IS AFFECTING MY CREDIT RATING. This needs to be sorted out as soon as possible!!!!!!!!!!!!!!!!!!