********** CellC contract opened in my name and CellC not interested in solving the problem.

A ********** account was opened in my name at Cell C . This was done telephonically. I only realized that when my bank account was being debited. So I went into Cell C at the Phoenix plaza and I was told to phone the call center and report it. So I did and I spoke Tamia on the 1st of June 2022 and she advised me to Attach copy of my Identity document and bank statement and Include number and active email and affidavit stating that I did not apply for a Cell c contract and that contract be immediately bloced and cancelled and to email documents to ***. So I did all of this and received an email stating that All ***** related queries will be attended to within 48 working hours (working days - Monday to Friday, excluding Public Holidays). Then on the 15th an attempt was made once again to debit my bank account. So I called the call center once again this time I spoke to Nomthandazo who said I should sent in the email again and to a manager which I did. This time I didn't get any feed back. Once again on 30th June cell c tried once again to debit my bank account. This time for the arrears amount and the current bill. These attempts keep putting my account into a negative balance which makes me upset as I always keep a good credit record. I have reference numbers for the calls made to cell c. I want them to stop attempting to debit my account and to close that ********** contract immediately. I have not app**** for any contract will CellC. I have no dealing with CellC. I'm taking this matter to social media untill I get results.