********** Cell C

Nov 2018 I changed my payment date with Cell C from the 1st to the 20th of each month. 3 Dec I received sms stating that payment is outstanding. I made payment and received sms thanking me, on Dec 10. Jan 4 I received sms stating payment outstanding for R496.17 and I paid it, receive thank you sms on Jan 28. Feb 3 I received sms stating arrears of R785.29. I could not pay and March 1 may services was suspended. On March 20 I went to Cell C in Bay West Port Elizabeth, where I querried my suspension. I was told that I was FOUR months in arrears. BUT, on that moment, Cell C took R2400 out of my account, and account reflected R0.00 on their system. She showed me that full amount was just paid. The problem is that it was more than what I owed . I then logged a query about my data and airtime that I wanted for March, as did not receive that due to not paying, but now that my account was fully paid, I want my data and airtime. The lady send them a query and I received sms stating the number. I also queried that fact that my monthly bill limit was on R719 although I never gave that amount. I ALWAYS set my limit on R200. Why would I use a weird amount like that? That proofs that they changed my limit themselves and thereby committing ***** by changing my payment details without my permission. I demand that they pay all amounts that I have paid in more than I would have if my limit stayed on R200 as I never gave them permission to change my limit. Although Cell C took R2400 from my account (more than the amount owed) on the 20th of March, they send me an sms on the 29th of March, stating that I owe money, and telling me that my account will be suspended if I don’t pay.