CB
Carol B
1 reviews | Active since Jun 2022
08 Jun 2022, 08:21
********** Cel C Call Center
I had a call from their call center, I wanted to upgrade my phone and instead they made a whole new contract with a new number. Now they are billing me with a large amount.. I have emailed them, phoned them, got an affidavit from SAP station and send it off to Cell C. This has been going on since April. I have stopped the Debit order, they're still deducting money I don't have. This is causing me so much stress.
Helpful (0)
Replies (10)0
Replies (10)CB
Carol B's updateReviewer Update
08 Jun 2022, 09:41Hi
The new account under my ID is the one I am talking about. This was done by a call center Guy by the name of Keno. It was supposed to be an upgrade on my existing number / ***. This contract belongs to my husband. But this is my number. He told me that I can do it online and don't need to come to a store.. I told him that I don't want a new contract and no number change. Can you give me a call so I can explain what happened.
The new account under my ID is the one I am talking about. This was done by a call center Guy by the name of Keno. It was supposed to be an upgrade on my existing number / ***. This contract belongs to my husband. But this is my number. He told me that I can do it online and don't need to come to a store.. I told him that I don't want a new contract and no number change. Can you give me a call so I can explain what happened.
CB
Carol B's update08 Jun 2022, 09:41
Reviewer Update
Hi
The new account under my ID is the one I am talking about. This was done by a call center Guy by the name of Keno. It was supposed to be an upgrade on my existing number / ***. This contract belongs to my husband. But this is my number. He told me that I can do it online and don't need to come to a store.. I told him that I don't want a new contract and no number change. Can you give me a call so I can explain what happened.
The new account under my ID is the one I am talking about. This was done by a call center Guy by the name of Keno. It was supposed to be an upgrade on my existing number / ***. This contract belongs to my husband. But this is my number. He told me that I can do it online and don't need to come to a store.. I told him that I don't want a new contract and no number change. Can you give me a call so I can explain what happened.
CB
Carol B's updateReviewer Update
08 Jun 2022, 09:47I have send all the documents and information too this employee at CelC ***
This email address and the customer care and your ********** department with all documents including a affidavit from police department.
This email address and the customer care and your ********** department with all documents including a affidavit from police department.
CB
Carol B's update08 Jun 2022, 09:47
Reviewer Update
I have send all the documents and information too this employee at CelC ***
This email address and the customer care and your ********** department with all documents including a affidavit from police department.
This email address and the customer care and your ********** department with all documents including a affidavit from police department.
Cell C's replyOfficial
08 Jun 2022, 10:15Please advise once done so we can submit including this conversation. Please use Hellopeter on the subject.
^NH
^NH
Cell C's reply08 Jun 2022, 10:15
Official
Please advise once done so we can submit including this conversation. Please use Hellopeter on the subject.
^NH
^NH
CB
Carol B's updateReviewer Update
08 Jun 2022, 10:31Yes I will do this but I need someone from cell c to contact me. I am very concerned and stressed about this matter. I have had covid for three weeks and this has been going on since April. Surely this is not allowed to happen from Call center employees.
I have stopped my debit order at FNB for this contract. But it's still active from your side.
I still have the device and have not used it or inserted the Sim card. I have asked them to collect this device a million times but no response.. please, please sort this out.
I have stopped my debit order at FNB for this contract. But it's still active from your side.
I still have the device and have not used it or inserted the Sim card. I have asked them to collect this device a million times but no response.. please, please sort this out.
CB
Carol B's update08 Jun 2022, 10:31
Reviewer Update
Yes I will do this but I need someone from cell c to contact me. I am very concerned and stressed about this matter. I have had covid for three weeks and this has been going on since April. Surely this is not allowed to happen from Call center employees.
I have stopped my debit order at FNB for this contract. But it's still active from your side.
I still have the device and have not used it or inserted the Sim card. I have asked them to collect this device a million times but no response.. please, please sort this out.
I have stopped my debit order at FNB for this contract. But it's still active from your side.
I still have the device and have not used it or inserted the Sim card. I have asked them to collect this device a million times but no response.. please, please sort this out.
Cell C's replyOfficial
08 Jun 2022, 10:36Our support team will be the one in contact once we have submitted your query.
^NH
^NH
Cell C's reply08 Jun 2022, 10:36
Official
Our support team will be the one in contact once we have submitted your query.
^NH
^NH
Cell C's replyOfficial
08 Jun 2022, 10:39We have received and submitted , our support team will be n touch to assist.
^NH
^NH
Cell C's reply08 Jun 2022, 10:39
Official
We have received and submitted , our support team will be n touch to assist.
^NH
^NH
CB
Carol B's updateReviewer Update
08 Jun 2022, 10:41Thank you
CB
Carol B's update08 Jun 2022, 10:41
Reviewer Update
Thank you
Cell C's replyOfficial
08 Jun 2022, 10:59You're welcome.
^NH
^NH
Cell C's reply08 Jun 2022, 10:59
Official
You're welcome.
^NH
^NH
CB
Carol B's updateReviewer Update
15 Jun 2022, 17:07I have had no response!!!! Please collect your device, I did not ask for a new contact with a new number.
CB
Carol B's update15 Jun 2022, 17:07
Reviewer Update
I have had no response!!!! Please collect your device, I did not ask for a new contact with a new number.
CB
Carol B's updateReviewer Update
15 Jun 2022, 17:08It's been more then a week and no reply.
CB
Carol B's update15 Jun 2022, 17:08
Reviewer Update
It's been more then a week and no reply.