********** billing still not resolved

Still no resolution to my query where cellc fibre have been **********ly billing me for a 100/100mbps fibre line instead of the 50/50mbps fibre line I have.

It is now almost two weeks and cellc is yet to revise my billing.

This company that is on the verge of going bankrupt still do not even know how to bill their clients correctly and I would like to know the process to cancel my account is it 30 days notice? Please have a human contact me and give me feedback you are not *****ing my money any longer and I cannot put up with a company that do not even have the simplest of things correct like billing customers correctly. Pathetic excuse of a company. Spare me the generic automated response of sorry for the inconvenience we have escalated your query ****.