********** Billing & Lack of Accountability

<p>In October, an insurance policy was activated without my knowledge or consent. When I asked C-Surance where the policy was taken out, none of the call centre agents could provide me with an answer. I tried to process a request for a refund, and was told to send proof that I hadn't taken out a policy (go figure). As it turns out, when I requested proof to show that I had initiated cover with C-Surance, nobody could provide me with any (voice recordings or signed documents).</p> <p> </p> <p>Cell C have stuck to their "third-party" supplier defense argument, and as the billing agent have not been able to confirm if I will be receiving a refund. They have also not been able to re-assure me that my account will not be ********ly billed next month - despite my efforts to cancel the policy. </p> <p> </p> <p>I have been sent from pillar to post, spent over two hours on the phone with call centre staff - and nothing has been resolved. Cell C seems very happy to bill on behalf of third parties, but does nothing to protect their customers against ********** activities.</p>