Extremely disappointed by treatment received from Cell C. Firstly, I tried to cancel my contacts at the beginning of March 2018 but was told that the contracts only end at the end of April 2018 so 60 days notice was too much to give, I must cancel at the end of March. Now at the end of April I get a shock bill of R985 instead of the usual R499. I was told that my contacts ended on 3 April 2018 so I should have given notice earlier, therefore the discount of R100 per data contract was no longer in effect and I must pay full price.
Secondly, I was *******ly subscribed to vulgar WASP services that also contributed an extra R250 to my bill. I and no one in possession of the modems subscribed to this but now I must pay.
Thirdly, when I took out the data contracts, they were capped. This month I am told they are not capped so that's also why my bill is soooo high. My bill has been stable for months so why all of a sudden is it open season on my account????
I am absolutely appalled at what I have experienced with Cell C. Would not recommend them to anyone.
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
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