********** billing

I am disgusted with how CELLC *****s from the poor. I have a Top Up contract with Cell C and paying 249 every month. I decided to pay my bill 2 weeks in advance so that they don't have to debit my account by the end of the month. For some reasons I called the contact centre to confirm that they won't be a debit at the end of this month as I paid on the 16/ 09/ 2020. Came to my surprise that CELLC will be billing me at the end of the month and when I asked the consultant what it this amount for she couldn't give me any details as she claims that it's just an amount but there is no invoice linked to the amount billed. This is ***** and unfair practise, we are all affected by the pandemic i cannot afford to pay for service or goods that were not rendered to me.

Kindly assist

Regatds