********** activity on my Cell C account

I received an sms this morning to say my cell phone services would be deactivated fi I don't pay R 720.14, meanwhile on the 29th of January R 389.00 was debited on my account by Cell C. The same day I receive another notification on my phone of another debit by Cell C to the value of R720.14 which is credited back into my account on the 30th of January 2015.<br> After receiving this sms from Cell C of the deactivation of services I call the customer care line and wait to be transferred to a consultant, I hold for about 30 minutes and I ask who I am speaking to and she says my name and surname but only gives me her name, nonetheless she couldn't explain what was going on . I asked to be transferred and she barred my phone call and hung up.<br> I call again, Speak to Mel Soga who tries to explain but not making much sense to me I ask her to be transferred to complaints, there im transferred to help desk and after some time transferred to complaints. Spoke to a Shantell who told me the same person who hung up my call is the same department who sent out the message of deactivation of my services.<br> I ask how my call got to her and not the Cell C cust.rep and she said she couldn't explain it.