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xanthe T

1 reviews | Active since Nov 2013

15 Mar 2015, 22:08

********** activity on my bank account

As previously reported, I received no information from the Get More Service. I cancelled it in January but I am still being debited. I have not received a single bill / statement from Cell C. I requested a copy of my contract a almost 3 weeks ago as it was not provided to me when I opened a contract. I would like to see that I did not select to have my details provided to a 3rd party but Cell C provided it to the Get More Service. Upon cancellation, my request to have that in writing was ignored / refused. Michelle at Get More did the opposite of what I requested, I was ignored. The request to have my contract emailed to me has been ignored for 3 weeks. I requested to have my statement changed from postal to email (which I'm sure would have been in my contract but I have no proof) which was supposedly changed over the phone but has not been. When I received a call from customer care two weeks ago, I have had no feedback since. My debit order will be cancelled and I will not pay until a monthly statement is received via email to see what I am paying forand I will send all correspondence with Cell C up until this point to the Consumer Protection Commission to take this matter further

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Replies (1)
Cell C
Cell C's reply16 Mar 2015, 08:31
Official
Hello xanthebean,

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN