LK
Lindiwe K

1 reviews | Active since Sept 2021

30 Sept 2021, 17:20

********** Activity From Cell C

March 2021, I signed up for a 24 month contract ***)via the Cell C telephonic Sales. As per discussion with the consultant, I was meant to pay R199.00 monthly and the 1st payment was meant to go off in April 2021. Of which they debited an amount of R472.00, and then May 2021, an amount of R347.00 which was suspicious. I contacted the Cell C customer care to query the transaction and was advised that I had 2 contracts, one for R199.00 and the other for R149.00. I do not understand why am I being billed twice yet I only signed up for 1 contract which I deem as ***** from Cell C. I was advised to send an email to ***, in June 2021, I am yet to receive an acknowledgement nor call back regarding the matter. If this is how Cell C treats their clients by **********ly billing clients for something they did not sign for, I DO NOT WANT TO BE PART OF IT ANYMORE. I need this matter sorted out as a matter of urgency. LG Khumalo ***

0
Replies (2)
Cell C
Cell C's reply30 Sept 2021, 17:39
Official
Hi Lindiwe 

Thank you for contacting us. 

The matter will escalated to our Support team for assistance. Do expect our call soon. 

^NT

Best regards,

LK
Lindiwe K's update28 Oct 2021, 12:07
Reviewer Update
A month later, still there's no feedback regarding the complaint that i logged. I think my complaint is self explanatory for your customer service agent to call and ask the exact same thing that is visible to their eyes on Hellopeter. Clearly CellC has no intention of resolving this matter since they haven't bothered in any way to try and resolve nor contact me with feedback.