1 reviews | Active since Sept 2021
********** Activity From Cell C
March 2021, I signed up for a 24 month contract ***)via the Cell C telephonic Sales. As per discussion with the consultant, I was meant to pay R199.00 monthly and the 1st payment was meant to go off in April 2021. Of which they debited an amount of R472.00, and then May 2021, an amount of R347.00 which was suspicious. I contacted the Cell C customer care to query the transaction and was advised that I had 2 contracts, one for R199.00 and the other for R149.00. I do not understand why am I being billed twice yet I only signed up for 1 contract which I deem as ***** from Cell C. I was advised to send an email to ***, in June 2021, I am yet to receive an acknowledgement nor call back regarding the matter. If this is how Cell C treats their clients by **********ly billing clients for something they did not sign for, I DO NOT WANT TO BE PART OF IT ANYMORE. I need this matter sorted out as a matter of urgency. LG Khumalo ***
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Best regards,
Thank you for contacting us.
The matter will escalated to our Support team for assistance. Do expect our call soon.
^NT
Best regards,
