********** activity by CellC

I was looking for n specific Samsung mobile phone at CellC Mosselbaai Mall in July 2020. The salesperson told me that they do not keep the handset in the store and should actually be removed from their promotional broschure. He reccommended a cheaper handset but he said that he had to have the contract approved by someone else. I asked him how long it would take to which he rep**** that he does not know but he would call me. I asked him to call me on my number and not on the CellC number. I waited about 2 hours without anyone calling me. I then went back home. The next day I went to MTN and got me the handset that I originally wanted. I decided not to sign a contract with CellC anymore. On 12 August I received a sms indicating that a device has been added to my account for the amount of R378.00. I immediately called CellC and asked them to remove the item from my account . They told me that I should go back to the store and have them reverse the transaction. The salesperson said that he would do so. I asked him how it is that he invoiced me for something I did not get or for which I did not sign. He said he was sorry and that I would be refunded. However on the end of the month my bank account was debited with the R378.00. I was told that I would have a credit on my account in September. I received an sms informing me that my invoice for end of September would be R299. I realized that the other contract had been removed but I received no credit as promised. I called CellC again to ask about the credit that I was supposed to get. The consultant said that no credit was added to my account because it is being investigated by their ***** dept. I had to email them. I cannot understand why a CellC problem becomes a problem for the client. I send them an email demanding my money back but I received no feedback from CellC.