HP
Helen P

1 reviews | Active since Mar 2009

09 Jul 2021, 14:13

********** activity by cell c agents

My contact expired at the start of July. A month ago a consultant asked me to upgrade and I declined because I didn't want to be locked in. This morning I got an SMS thanking me for renewing my contract, which I definitely did not do. When I called the ***** line there was no option relevant for me. Then I called the help line and was told to go to the police station and get an affidavit.

I have been a loyal customer on a bit great network for 10 years. If this isn't resolved immediately I will be putting my number back to Vodacom.

0
Replies (1)
Cell C
Cell C's reply09 Jul 2021, 14:48
Official
Good day Helen

Please accept our sincere apologies for the unpleasant service experienced.

The matter has been referred to our Social Media Team for further investigations.

Please expect a call soon.

^SM


Best regards,