********** activities from Cell C Service Provider

Although I had cancelled my contact with Cell C and receiving confirmation telephonically, I was still being debited R1800.00 per month. Upon querying with the call centre, I was informed that "I had apparently taken a Samsung S21 handset".

I confirmed that this was incorrect and was asked to provide an Affidavit to this effect, which I had done so.

After numerous calls and correspondences this matter is still not resolved and Cell C is still debiting my account. I have reversed the debits on a few occasions which resulted in me having a poor credit score. This matter has been pending since April 2021 and to date neither the ***** department nor client services have provided me with any feedback. I am in receipt of their received and read receipts but they have blatantly ignored my plight.

I have also requested details of the head of the complaints department but was always told to address my email to ***.

This is now my last resort and if anyone knows the contact details for the Ombudsman for Cellular Providers, kindly provide me with the details.