********** activities by Cellc

In Feb an agent called me from cell c as i was due for an upgrade. The package he sold me and what is being debited is totally different. When i queried this numerous times I was always given different explanations and the last explanation was that took an additional upgrade on minutes which i never did.This was escalated. A gentleman called me recently from the escalations dept, whilst talking to me the call cut on his side, to date I am still awaiting for another call. I have spoken to a team leader Roxanne Venter , she asked that I send her an email and also to date I have received no response.I have tried to call Cell C and have been unsuccessful. What the agent did was ********** as I never agreed to the amount i am being debited for.