KP
Khauhelo P

1 reviews | Active since Jun 2017

21 Nov 2022, 15:38

********** account still not removed from my ITC profile

It's been over 3 years trying to sort out the ********** account opened on my behalf!!! I'm really inconvenienced by this unprofessional behaviour from Cell C. I came to your store more than 4 times to try and get to the bottom of this! Every time I'm told it's closed yet my ITC profile is tremendously affected! My credit score went down by 92 point, this month alone!!! Word's can't fully expressed my frustration over this matter!!!

0
Replies (6)
KP
Khauhelo P's update22 Nov 2022, 17:13
Reviewer Update
Good day,

I sent the confirmation documents from the branch. How many affidavits must one write before this can be finalised?!

I need an escalation on this matter.
Cell C
Cell C's reply22 Nov 2022, 20:26
Official
Hi Khauhelo Phogojane

The email you sent only had the ID it was missing the other other document, the affidavit was not attached.

^NH
KP
Khauhelo P's update23 Nov 2022, 10:10
Reviewer Update
Good day,

Please note that I have submitted another affidavit for the fourth time now.

Cell C
Cell C's reply23 Nov 2022, 11:10
Official
Good day Khauhelo Phogojane,

We have received your documents and the matter has been escalated, please expect a call from us to assist.

^MN   
KP
Khauhelo P's update29 Nov 2022, 09:23
Reviewer Update
Good day,

Could I please get an update on this matter.
KP
Khauhelo P's update07 Dec 2022, 13:48
Reviewer Update
Good day,

Please assist with the contact details of the person in charge of the ***** department...