********** account. (Remove account at transunion)

Follow up on the ********** account open on my name. A confirmation letter was issued to me, but the account remains active in my credit profile or credit report. It is damaging my credit score. Cell c is failing to deactivate the account at credit bureau. If vodacom can remove it completely then Cell c must do the same. I was told to wait 7 to 14 days before its removed. I recieved the confirmation letter on the 15 June 2020, but account remains active