********** account opened with my identity

A ********** account was opened last year December I went to the Cell c store at Westgate mall the lady request for specific documents such affidavit,copy ID and 3 signature's she scanned and sent all the requested and relevent documents to to the ***** department. I have been calling cell c a number of times and every time I get a different agent telling me that it's flagged on the system that it's a ********** account however it has not been cleared it's been 6 months of sending the same documents over and over again to this day cell c is continuously attempting to debit my account and the collection department continuously calling me to tell that the account is in arrears.

This is affecting my credit record I have sent the documents and emails to *** ,***,*** as per their request reference number *** but no one is willing to help this is really frustrating because I am unable to do certain stuff because of this account that is in arrears. I have wasted so much money calling and emailing cell c. Vodacom was able to clear this in two days I don't understand why this is taking forever