********** account opened at cell c under my name

Good day Kindly assist me, during the month of April I saw a Debi check that was sent to me and it was for cell c and I knew nothing about it ,I did not approve it I called my bank and was told that I should not approve it since I didn't know it ,but was advised from the bank to go to the company to find out what was really going on ,which I did went to cell c Savanah Mall in Polokwane and the manager there told me that there was nothing in their system but to my surprise on the 31 may 2022 my account was debited for the amount of R2884.92 which I managed to reverse it on the 01 June 2022.

And on the 02 June 2022 I went to cell c Savanah Mall to find out what was going on and u was told that I too a contract for 2 phones in March which I know nothing about and when I tried to find out the were about of the phones I was told they were delivered in Gauteng and I live in Polokwane, that's when they make me aware that ********** activities were done under my name and they advised me to give them affidavit,I'd copy and statement from Bank which I did same day And they promised me that on the 7th of June 2022 their ***** department will ll call me.

On the 13th June I went to the beach again to check the status of the process to my surprise nothing was done instead my documents were missing and they were nowhere to be found and was told to start again with another affidavit,I'd,and statement so I can submit again ,I submitted the second round of affidavit on the 13th June 2022 but it seems like there's no progress because again on the 30th of June 2022 my account was debited again for the amount of R2598 and I did reversal again and this is making me be worried that in the process my name is being destroyed for something that I don't know please assist me with the above case.

Hoping for your positive response

Regards Khuthe lufuno