JT
Jacqui T
1 reviews | Active since Jan 2010
27 Jan 2021, 07:29
********** Account Opened at Cell C
Good Day,
I have just had 2 x debit orders go off my bank account. I do not have a Cell C contract at all. I have had these two amount reversed by my bank. I had previous ***** done on my bank account and have all the necessary alerts setup but somehow this has happened again, which can only mean this was done internally by someone at Cell C. I have tried calling your call centre numbers and cannot get through at all.
Please advise urgently.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
27 Jan 2021, 09:13Good day Jacqui
Thank you for contacting us.
We will refer this matter to our ********** Team for investigation. Do expect our call shortly.
^NT
Thank you for contacting us.
We will refer this matter to our ********** Team for investigation. Do expect our call shortly.
^NT
Best regards,
Cell C's reply27 Jan 2021, 09:13
Official
Good day Jacqui
Thank you for contacting us.
We will refer this matter to our ********** Team for investigation. Do expect our call shortly.
^NT
Thank you for contacting us.
We will refer this matter to our ********** Team for investigation. Do expect our call shortly.
^NT
Best regards,
JT
Jacqui T's updateReviewer Update
18 Feb 2021, 12:28Good Day,
I have reported the ***** as per above but I have had no feedback at all. I have emailed twice since and nothing. I urgently need a letter or email confirmation with a reference number confirming the ***** took place. This is legally required for me to be able to open a case of identity theft and ***** in my name.
I cannot believe I have to go this low once again and rant on HelloPeter.
Please advise urgently.
I have reported the ***** as per above but I have had no feedback at all. I have emailed twice since and nothing. I urgently need a letter or email confirmation with a reference number confirming the ***** took place. This is legally required for me to be able to open a case of identity theft and ***** in my name.
I cannot believe I have to go this low once again and rant on HelloPeter.
Please advise urgently.
JT
Jacqui T's update18 Feb 2021, 12:28
Reviewer Update
Good Day,
I have reported the ***** as per above but I have had no feedback at all. I have emailed twice since and nothing. I urgently need a letter or email confirmation with a reference number confirming the ***** took place. This is legally required for me to be able to open a case of identity theft and ***** in my name.
I cannot believe I have to go this low once again and rant on HelloPeter.
Please advise urgently.
I have reported the ***** as per above but I have had no feedback at all. I have emailed twice since and nothing. I urgently need a letter or email confirmation with a reference number confirming the ***** took place. This is legally required for me to be able to open a case of identity theft and ***** in my name.
I cannot believe I have to go this low once again and rant on HelloPeter.
Please advise urgently.
Cell C's replyOfficial
18 Feb 2021, 13:47Hi Jacqui
Please check your emails for the reference numbers as requested.
^MM
Please check your emails for the reference numbers as requested.
^MM
Best regards,
Cell C's reply18 Feb 2021, 13:47
Official
Hi Jacqui
Please check your emails for the reference numbers as requested.
^MM
Please check your emails for the reference numbers as requested.
^MM
Best regards,
JT
Jacqui T's updateReviewer Update
18 Feb 2021, 13:53Thanks so much, received! :)
JT
Jacqui T's update18 Feb 2021, 13:53
Reviewer Update
Thanks so much, received! :)
JT
Jacqui T's updateReviewer Update
03 Mar 2021, 09:26Good day,
This matter was resolved and I was told the ********** accounts had been closed via email confirmation. Why am I receiving a notification from my credit report service that Cell C has added this contract to my credit profile?
This matter was resolved and I was told the ********** accounts had been closed via email confirmation. Why am I receiving a notification from my credit report service that Cell C has added this contract to my credit profile?
JT
Jacqui T's update03 Mar 2021, 09:26
Reviewer Update
Good day,
This matter was resolved and I was told the ********** accounts had been closed via email confirmation. Why am I receiving a notification from my credit report service that Cell C has added this contract to my credit profile?
This matter was resolved and I was told the ********** accounts had been closed via email confirmation. Why am I receiving a notification from my credit report service that Cell C has added this contract to my credit profile?
Cell C's replyOfficial
03 Mar 2021, 10:12Hi Jacqui
Thank you for contacting Cell C.
We are following up with our Team and will keep you updated.
^MM
Thank you for contacting Cell C.
We are following up with our Team and will keep you updated.
^MM
Best regards,
Cell C's reply03 Mar 2021, 10:12
Official
Hi Jacqui
Thank you for contacting Cell C.
We are following up with our Team and will keep you updated.
^MM
Thank you for contacting Cell C.
We are following up with our Team and will keep you updated.
^MM
Best regards,
JT
Jacqui T's updateReviewer Update
03 Mar 2021, 10:18Thank you.
JT
Jacqui T's update03 Mar 2021, 10:18
Reviewer Update
Thank you.
Cell C's replyOfficial
03 Mar 2021, 11:34You're welcome.
^MP
^MP
Best regards,
Cell C's reply03 Mar 2021, 11:34
Official
You're welcome.
^MP
^MP
Best regards,