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DS
Debbie S

1 reviews | Active since Oct 2021

13 Oct 2021, 13:29

********** account in my name with no assistance from Cell C - disgusting

Absolutely shocking service from the ***** department. I have sent all the required paperwork through and received a reference number for an account that was opened in my name **********ly and after 3 months, the debit orders still go off my account and no one can help me or call me back.

0
Replies (7)
Cell C
Cell C's reply13 Oct 2021, 13:47
Official
Hi Debbie 

Thank you for contacting Cell C. 

We regret to hear about your unpleasant experience. 

Which address had you emailed the documentation to? 

Regards
^MP
DS
Debbie S's update13 Oct 2021, 13:54
Reviewer Update
Good day,

Surely this should have been picked up on the reference number that I have supp****, but nonetheless, below is where I emailed all the documents including SAPS Case Number, my bank account showing the debit orders going off etc. I have requested numerous times from the customer care department to get a manager to call me and still nothing. Assistance with this disturbing matter would be appreciated.
Cell C ***** Queries <***>


DS
Debbie S's update13 Oct 2021, 14:11
Reviewer Update
Hello again,

I have just emailed the two previous emails sent to ***** Queries to ***.

Thank you
Cell C
Cell C's reply13 Oct 2021, 14:57
Official
Thank you. We'll have them checked and attended to. 

^MP 
DS
Debbie S's update13 Oct 2021, 15:00
Reviewer Update
Could I expect that this matter will be sorted out before the next debit order is due to go off and more charges incur on my account for reversing all debit orders? Can you also confirm that I will not get black listed for this as I have had to reverse charges 3 times.
Cell C
Cell C's reply13 Oct 2021, 15:10
Official
We have received the email. It has been sent for further assistance. 

Regards
^MP 
DS
Debbie S's update13 Oct 2021, 15:13
Reviewer Update
Thank you, I am waiting for it.