LB
Luandre B

1 reviews | Active since May 2018

03 Jun 2020, 09:30

********** Account - Cell C

So yesterday I was going through a pre-approval process for a bond until it came back denied after my credit check was done.

All thanks to Cell C and their *********** staff. There is an account (********** account) that is still open and active in my name.

All this after I have sent through my affidavit as well as proof of the individual using my ID details to open up the Cell C account. (Yes he was caught trying to open up more accounts at Edgars, I have proof of that too)

I was then told by Cell C that the contract opened up by this individual was cancelled but this is till active and showing that I have a Cell C contract that is in arrears. I suggest Cell C clears this up very fast before I take legal action against Cell C.

No call, no email in regards with this ********** account being in arrears yet it shows on my credit check that it's still active. You have made my life extremely difficult I suggest you clear this up before it gets messy.

0
Replies (3)
LB
Luandre B's update03 Jun 2020, 11:34
Reviewer Update
Hi

Thank you for your response.
May I please have an email address to which I can reply as I've been a victim of *****. I refuse to provide my ID details on a website.

***
Cell C
Cell C's reply03 Jun 2020, 11:37
Official
 Good Day  Luandre 

Thank you for making contact with Cell C regarding your ***** case. 

Please use this email address ***. 

^NS

Best regards,

LB
Luandre B's update05 Jun 2020, 09:29
Reviewer Update
So you guys are fast to reply on HelloPeter but ridiculously slow to get the agents to call back in regards with my matter.

It doesn't help that you fast and efficient on HelloPeter.

2 days later and still no call what so ever. Cant even get through to your customer care line. It's a joke. May I please have the contact details of the supervisor for the accounts department.