********** Account and ****** Money

<p>Good Day i would to bring to light the poor treatment and the utter contempt that i have been treated with by Cell C. A ********** account/ cell phone contract has was opened in my name by Cell C sometime in May/June and i have been debited every month by them till last month after months of being sent from pillar to post by their call centre to cancel the contract and refund all my money. It’s really unfortunate that they have a poor vetting system when they on-board new clients/contracts and that provides an opportunity for ********* to penetrate their organisation opening up ********** accounts in unsuspecting honest citizens names and as a result damaging peoples credit scores and banking records. This has happened to me and as a result of this i still haven’t been assisted and the matter finalised. I have a string of emails dating back 3-4 Months with a host of people’s names. All requested correspondence was provided to Cell C i.e. Bank Statements, Police Affidavits and ID. I have spent about 8 hours in total of my personal time in telephone calls and emails trying to resolve this matter with very little to show for. All in all I’m extremely gutted and disappointed that Cell C doesn’t have a client complaints line nor a complaints resolution department to fix and attend to such matters. No one from Cell C has ever called me on a single day to apologise and to provide a single explanation on the matter at hand and this to me is a very arrogant approach to dealing with client complaints and considering they are *****ing my money out of my account with no documents to prove that they have the authority to do so. All I want from Cell C is to pay back every single cent they owe me and for me to forget about this entire experience, im not looking for any special treatment or any prizes all I want is to be paid all the money they stole from me over the last 3-4 months.</p> <p> </p>