********** account and getting no response from Cell C

I wrote an email to *** on the 17 January 2022. This was regarding a ********** account being opened on my drivers name and due to this, my driver has been black listed. All necessary documentation was also forwarded to have his name cleared. I am still waiting for a reply to the email. I have also phoned the regional office number (according to web site) *** to only be told that the number does not exist. Richards Bay branch closed as my driver cannot find it in the Boardwalk centre. Website says it is still there. No contact number available. Phoning Customer Services on 084 135 is a no goer as they want a Cell C number before they can assist. Who does one contact to get assistance.