1 reviews | Active since Aug 2022
********** account
A cell C account was opened in my name in May 2022. I received a debi- check message from my ABSA account at 9H00 pm at night and I rejected the debi-check. However, Cell C debited my account on 25 May 2022 and on 30 May 2022. I went to my ABSA bank to reverse the debits and I was requested to go to Cell C so that they can close the account. I sent Cell C the affidavit, ID copy and Proof of address to their ***** department and customer care, However, Cell C debited my account again on the 7 July 2022, 15 July 2022, 30 July 2022 with different amounts. I have been calling Cell C ***** account number and every time I am requested to resend the documents and Cell C continues debiting my account and every time the reference number is changed so far my account was debited 7 times with 7 reference numbers. I am not getting any help from their customer care or ***** department. One of the agents even refused to help me because he wanted my Cell C cellphone number which I do not have because I nevewr opened a cell C account and do not know the number and even Cell C at Wonder park mall refused to help me. The problem started when I closed my RCS credit card because I was requested at Game Wonderpark to submit proof of banking details, address and certified ID copies before the RCS account could be closed and within 2 weeks a Cell C account was opened. Please assist as I do not know where else to go and this is affecting my credit score
Thank you for reaching out.
We are sorry to hear of the service received . Please provide a reference number we can follow up on.
^NH
Thank you for reaching out.
We are sorry to hear of the service received . Please provide a reference number we can follow up on.
^NH
***
***
***
***
***
***
***
***
***
***
***
***
***
***
***
***
***
***
SG
SG
We will be in touch.
^NT
We will be in touch.
^NT
