********** Account

On the 27th of March 2019 (last year) a debit order of R199 went off my account. I then went to Absa branch the next day to reverse the debit, and called their Customer Service to inform them of the unauthorized debit order and that I’ve never taken up any of their product offerings and did not give consent to anyone to take up any product on my behalf. I was then asked to submit an affidavit with a copy of ID to Customer Service Department indicating that I did not take up any product which I did submit on the 30th of March 2019.

I then sent a follow up email countless times and only got feedback from Bongani Hadebe on the 17th of May 2019 indicating that the matter has been escalated to ***** Department and I will be contacted within 2 working days which never happened. After realizing that the process is just a waste of time, I went to one of their closest outlets to seek some help and I was told that the account was registered at Cell C outlet in Heidelberg Mall. I went to Cell C in Heidelberg Mall on the 18th of May 2019 and I was assisted by both the Consultant called Phindile and the Branch Manager called Thandi who promised to look into CCTV footage and get back to me same day and that never happened (mind you, Cell C staff don't even bother with feedback). I tried to follow up with the Branch Manager "Thandi" who eventually got ****ed with the constant follow ups and told me she it's not her job to know the turnaround times for investigation and I should just wait for the investigation to be concluded. Today is the 14th of September 2020 meaning this issue is over a year now. To make it even worse, the handed my profile to SAFPS (Southern African ***** Prevention Service) and I only find out when my credit card with of the banks started giving me problems when trying to transact and I called SAFPS and I was told that Cell C has handed my profile to them. Cell C knows how to makes one's life a living hell and no one seems to care in that organisation.