1 reviews | Active since Oct 2016
********** Account
Hi,
Please can I have urgent feedback on my ***** case that was logged on 31 December 2020.
I have called several times from December 2020 till March 2021 requesting confirmation that my ********** account that was open has been dealt with and was provided assurances over the phone that everything has been sorted and I have nothing to worry about.
I now am receiving calls from your collections department that my Cell C account is in arrears even though my account has bee flagged as **********. I went to the Cell C store and they could get hold of the legal department because your number of *** does not go through.
Im very upset as I have tried various avenues to get into contact with the ***** department with no success. Im not sure how you guys run your business but your service is appalling.
Please can I get urgent feedback as this has been dragging on for more than 6 months now.
***** Reference: SD ***
Thank you for letting us know about this.
Your feedback helps us do better.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
Thank you for letting us know about this.
Your feedback helps us do better.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
We are following up on your query and will update you as soon as we receive feedback.
^MM
We are following up on your query and will update you as soon as we receive feedback.
^MM
Please note I have received 2 calls again today from your collections department stating that my account is in Arrears. Please can I have prompt feedback because this is getting ridiculous. How can it take so long to resolved a query that was logged so long ago and followed up several times for the last 6month yet I'm still getting a call each and every day from your collections department. I go to Cell C store, they cant do anything about, I call your customer care centre, they also cant do anything about. I notify the collections department, they also cant do anything about. Please can you guys get your act together.
Please note I have received 2 calls again today from your collections department stating that my account is in Arrears. Please can I have prompt feedback because this is getting ridiculous. How can it take so long to resolved a query that was logged so long ago and followed up several times for the last 6month yet I'm still getting a call each and every day from your collections department. I go to Cell C store, they cant do anything about, I call your customer care centre, they also cant do anything about. I notify the collections department, they also cant do anything about. Please can you guys get your act together.