********** 2nd contract opened

<p> </p> <p>My husband, had an additional contract opened in his name at the Cradle Branch in Krugersdorp on 12/8/2016. We identified the 2nd number uploaded onto his invoice and reported it immediately on 12/9/2016. Police case was opened.</p> <p>CellC was requested (additional to the investigation by their forensic department, etc) to stop that *****ilent contract amount >R900 from going off on our debit order on 30/9/2016.</p> <p>I reminded CellC via e-mail on the 28th - was informed in writing by the person who we liaised with via e-mail and telephone that it is our responibility to proof that the additional incorrect amount was debited from our banking account, they then will credit it on the 10th of October without any interest or re-imbur*****t for cost (leave / travel / calls, etc) that we had to go on as a result of Cell C opening a 2nd contrcat in my husbands name, without having the systems in place to verify the person....as it was a 2nd contract and they do have a copy of my husbands ID on file - WHY was it not compared and the skollie who impersonated him identified??</p> <p>The debit order will be reversed and then stopped as we lost our trust in CellC and their people - client services sucks! whilst it is their own internal systems that are ineffective. </p> <p> </p>