*****ulant contracts

Good day,

On 24/10/2019 I received an SMS stating that Cell C debited my account twice for different amounts. I contacted the call centre who verified that two additional contracts for Samsung Note 10's were taken out under my name. I advised the agent that I never app**** for any new contracts and that I am currently a victim of identity theft and that my ID number has been flagged at the SAFPS as well as the credit bureaus. The call centre agent then advised me that the manager at the Cell C store at Greenacres Mall advised that credit vetting is not necessary as I am an existing client and authorised the transaction without any credit vetting being done.

If proper credit vetting was done, Cell C would have picked up that my ID number has been flagged.

Please urgently assist with investigating this ***** case and write off the additional contracts opened. I will also be reporting Cell C to the CPA as well as the NCR for gross negligence. I also request proof of disciplinary action taken against the Manager and consultant who assisted with the contracts.

Call me urgently on *** in order for us to resolve this.