RP
Ryan P

1 reviews | Active since Mar 2014

10 Jan 2016, 10:42

*****ulAA(C)nt conduct

I was contacted by a Cell C call centre agent, he said that all he was doing was only making sure that the contact details that they have on their systems are up to date and proceeded to give me my details and asked if they were all still correct and currently accurate [up-to-date]. I confirmed that my details were correct. Then he ended the call. The next minute I received an SMS stating that my contract had been UPGRADED / RENEWED!! I did NOT ask for that, I specifically stated that I want to remain on month to month. I refuse to be locked into a 24 or 12 month contract period. I want the voice recording of that call. I will be opening a SAPS case of fr?ud against that Cell C call centre agent.

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Replies (1)
Cell C
Cell C's reply11 Jan 2016, 07:24
Official
Hello Quality_Checker,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN