********** of note!

<p>case 1: cell c number ********** 927</p> <p>i had an account with cell c since 2014, which lapsed in march this year. all along i have been receiving emailed statements until marc this year, which led me to believe the contract has been automatically cancelled. on 16/05 i got a call from their agent claiming that i owe an undisclosed amount on this account. he transferred me to the other agent who said there was nothing outstanding on their system. i lodged a cancellation with the agent there and then, during which i was offered a straight-up 50 top-up package at 19,99 month-to-month. to my surprise R201,20 was debited from my bank account on 01/06 which i reversed on the 09th. yesterday i got sms frm cell c that my account is owing R201 and services will be suspended if the amount is not paid in two days, furthermore, R70 will be charged for returned debit orders. banking details were furnished to this regard. according to my understanding, inly R19,99 should have been deducted for the may package. i called their customer care line this morning to complain and get clarity on the issue only to be put on hold with the promise of being transferred to the billing department until i hung up. </p> <p> </p> <p>case 2: cell c number ********** 552</p> <p>i was offered a 24-month cell c cellphone contract for R105 telephonically in February 2015. i decided i didnt need the service anymore before even activating the simcard. i then called cell c to cancel within 30 days and they promised to send people to come and collect the handset. after numerous calls from my side the phone was eventually collected in April. two months later, R105 was deducted from my bank account for the cancelled contract. i called the cell c customer care about the issue but the agent claimed that there was nothing of that nature on their system. i spent months reversing the deductions, only for cell c to rededuct, and not getting any assistance from their customer care line. on 16/05 i talked to one of their agents about this issue who asked me to call 084143 and ask for the OBF and RMA numbers and also gave me a case number: ********** ********** 88. he also indicated that after confirmation that the line was never activated and that the phone was returned i will be refunded all the money that cell c **********ly dbited from my bank account. this morning (14/06) i called the number about the two issues, the agent said that i am owing R201 on ********** 927, R210,02 on ********** 552. she then put me on hold indefinitely with the pretext of transferring me to their billing department until i gave up and hung up since nothing came of it. i need cell c to refund me all the amounts they debited fro my account for the cellphone that i never used and also to expose the bad service they give to clients. what i have experienced and still experience with the service provider amounts to nothing else that *****.</p>