1 reviews | Active since Dec 2016

21 Feb 2017, 14:12

**********!!! It is NOT THE FIRST TIME!!!!!

<p>My January bill is about to be debited from my account on the 25 of Feb.. The amount comes to R1274.00. With this said, I am very confused as to how Cell C got to this amount, since they suspended my telephone line, data, text mesg, whatsapp (everything) from the 5th of January 2017 to the 26th of January 2017???!!! After I had to phone them to activate the services on the 26/01/17!!!</p> <p>HOW is it possible for an account to add up to R1274.00 when my account was SUSPENDED for 3 consecutive weeks?????</p> <p>It was only active for 11 days in total (01/01/17 to 05/01/17 & 26/01/17 to 31/01/17).</p> <p>Monthly installment: R570.00</p> <p>1 GB Data Package per month: R150.70</p> <p>Whatsapp bundle per month: R7.50</p> <p>TOTAL: R728.20</p> <p> </p> <p>Keep in mind that I use Wi-Fi ONLY while at work (9 hours a day).</p> <p> </p> <p>It is evident that CELL C is as much ********** as the South African Governmnet!!! You should be ashamed of yourselves!!!</p> <p>THIS NEEDS TO BE RECTIFIED ASAP, BEFORE CLOSE OF BUSINESS, 24th February 2017 - If not, I will make it my life's mission to advertise your *****ulence all over social media.</p>

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Replies (5)
Cell C
Cell C's reply21 Feb 2017, 14:41
Official

Thank you for posting to us.

We have requested one of our team members to follow up on this matter and provide clarity. Do expect communication and be assured this will be sorted.

Regards

Cell C | PN

Cell C
Cell C's reply22 Feb 2017, 07:33
Official

Derrick has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.

Regards

Cell C | PN

's update22 Feb 2017, 10:03
Reviewer Update

PLEASE ENSURE THAT A DIRECTOR CONTACTS ME URGENTLY!!!!

's update22 Feb 2017, 10:50
Reviewer Update

Dear Cell C

This letter is being written to confirm that as of today, (with immediate effect) 22.02.2017, I will no longer be making use of CELL C Services. I have experienced such a disasterous and misfortunate business relation with yourselves, that I NO LONGER wish to do business with your company any longer.

My contract agreement with Cell C ends on the 7th of March 2017. PLEASE NOTE: The upgrade that was done on the 25th of November 2016. This upgrade needs to be reverted / cancelled as of today!!!

Please use this letter as my notice NOT to renew any contract with yourselves.


Regards,

Nivada Munro

Account: ********** 75

Cell C
Cell C's reply22 Feb 2017, 11:38
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter. He also sent an email as confirmation of the outcome feedback, attached with the usage report.

Regards

Cell C | PN