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I find myself logging a complaint again because Cell C has employed people who fail to do their jobs. Ever since this contract started I have had issues, I still have not received a response to the email that was sent over 5 months ago. Early this month I sent another email requesting for a complete statement and STILL requesting for the cancellation of the contract. On wednesday (22 Jan) I received a call from someone who advised me that my account has been handed over to them to collect the money that Cell C claims that I owe them.

Had my email been for adding another contract I would have been called by more than one person within 3 days, but because I am requesting a cancellation my emails have been ignored. I once spoke to someone and also advised them that I want to cancel the contract since I was now being charged an amount that I was not offered when I requested for the contract, but it seems like that request fell on deaf ears.

I will not be paying charges that have been added due to the incompetence of your staff. All the charges that were added after I requested for the contract to be cancelled (Sep/Oct) should be reversed, I also require a statement detailing all charges and data .

If this account is not sorted out I will take the matter to the Ombudsman, as this whole thing is negatively affecting my credit score record.