********** - Another Ghost move from Cell C

@12:15, I called in to enquire about an upgrade that I was due for, but did not process for the pass 2 years. As I needed two devices my first question to the retentions consultant was can I get two devices if I do process the Upgrade as sort of a (double deal), if not I need to cancel this line and apply else where for a double deal. She advised this will be possible upon completing security checks etc., she advised the device I do qualify for is the HUAWEI P SMART 2021.She advised as I only had one line she would process one as an upgrade and the other as a new line which I agreed to, once she completed the upgrade, she then advise everything went through and that she would need to transfer me to the new lines department so that they could take down all of my info. Once transferred I spoke to someone who cut the call, called back and explained the situation to another consultant at this point was advised only one line was picking as pending. As this is not what I asked for I began to complain, at which point the agent advised they could not assist and will transfer me to someone who can and then cut the call. Again I called in frustrated, explained the conversation I had again and was cut off. Called back and got a hold of Wandle Phlie, in Johannesburg, retentions. Frustrated that I had spoke to 4 different people non of which helped with whatever I asked for, I asked to speak to a manager or team leader, I was then told in the entire retentions department there was only 2 team leaders, no managers or higher management, wasn't aware that Cell C was a fly by night company with no management, poor staff already so hopeless with no one to assist. I stayed on the line with him for about half and hour and these two team leaders were still unavailable. I was told there is no one else I could follow up with as they could not see what I was talking about on their system. For such a big company you have no records of conversations that happened 5 mins ago. So in other words I spoke to a ghost at C ell C. I was so angry. At this point I just want everything ****ing cancelled right away. You prefer to ***** people and make promises which you cannot keep just to make a quick sale, well now there's no sale, no upgrade, and I want the activate line cancelled as well. I'll take my business else where. Up until now I'm still waiting for a call back from one of the only two team leaders you guys have, according to Wandle, Bongi Ncube from Johannesburg, retentions, was supposed to call and email me confirmation of all cancellation. Another Ghost move from Cell C. ****ing Cancel everything right now you damn ********** giving people whatever **** you feel like instead of what they asked for. I do expect a response to your damn terrible service, or maybe a word with Jose.