1 reviews | Active since Jul 2011
***** was done with my contract and no one is contacting from the ***** department
<p>22 March I got a message that you upgrade has successfully processed I called them immediately to informed them that it was not me upgrading. I was told that an urgent from the ***** department will contact me within 24 to 48 hours still waiting for them. A customer care person contacted me and she was not helpful at all. I stop working last month meaning I won't be able to afford a new contract that is the reason I was not upgrading. Can someone please contact me so that this will be finalized before payment date. I don't want my credit record to be messed up by such incompetency. </p>
Thank you for notifying us of the above.
One of our team members will contact you and assist accordingly.
Do expect communication.
Regards
Cell C | PN
Thank you for notifying us of the above.
One of our team members will contact you and assist accordingly.
Do expect communication.
Regards
Cell C | PN
Hi Sizo
Please forward the required documents for further assistance.
Regards
Cell C | PN
Hi Sizo
Please forward the required documents for further assistance.
Regards
Cell C | PN
Good morning, I forwarded the documents and have not received an respond from jubulani mall. I have send 2 more emails requesting them to acknowledge receipt. I called the one of the manager of the store he didn't know anything about the issue. He wanted me to call again for the manager who knows about the issue. It would have been nice for him to take the message to pass it to him.
Good morning, I forwarded the documents and have not received an respond from jubulani mall. I have send 2 more emails requesting them to acknowledge receipt. I called the one of the manager of the store he didn't know anything about the issue. He wanted me to call again for the manager who knows about the issue. It would have been nice for him to take the message to pass it to him.
Hi Sizo
Thank you for notifying us of this, we have forwarded your feedback for assistance.
Regards
Cell C | PN
Hi Sizo
Thank you for notifying us of this, we have forwarded your feedback for assistance.
Regards
Cell C | PN
Good Morning
i would like to know when will I get feedback from the ***** department as mentioned before I wont be able to afford payment end of this month for this new contract. I don't want it to mess up my credit record. The manager of Jabulani mall was great in assisting me and he informed me that he submitted the stuff with the ***** department.
Regards
Good Morning
i would like to know when will I get feedback from the ***** department as mentioned before I wont be able to afford payment end of this month for this new contract. I don't want it to mess up my credit record. The manager of Jabulani mall was great in assisting me and he informed me that he submitted the stuff with the ***** department.
Regards
We'll follow up on this matter and provide feedback.
Regards
Cell C | PN
We'll follow up on this matter and provide feedback.
Regards
Cell C | PN
please note just spoke to Nolwazi from the customer care and she informed my my case was closed, I find it strange because I am still waiting for the response that you promised 6 days ago. Just got an sms from you telling me that the debit order will be deducted I need to have funds available. I informed you I don't have that amount of money being telling your company that I stop working so I won't be able to afford this new contract. You are ignoring and you want to mess up my credit record. I was informed by your company that you cannot cancel a debit order. All I want to know is who is going to pay for the charges from my bank when it bounces? What upsets me is that it is your incompetency that made me to be in this mess, your people did not pick up that the **** ID that was used they spelled my surname wrong.
please note just spoke to Nolwazi from the customer care and she informed my my case was closed, I find it strange because I am still waiting for the response that you promised 6 days ago. Just got an sms from you telling me that the debit order will be deducted I need to have funds available. I informed you I don't have that amount of money being telling your company that I stop working so I won't be able to afford this new contract. You are ignoring and you want to mess up my credit record. I was informed by your company that you cannot cancel a debit order. All I want to know is who is going to pay for the charges from my bank when it bounces? What upsets me is that it is your incompetency that made me to be in this mess, your people did not pick up that the **** ID that was used they spelled my surname wrong.
We have escalated this matter for further assistance.
Regards
Cell C | PN
We have escalated this matter for further assistance.
Regards
Cell C | PN
Its been 1 week, got an email that the escalation has been done, still waiting?????
Its been 1 week, got an email that the escalation has been done, still waiting?????
We will look into this and provide feedback.
Apologies for the delay.
Regards
Cell C | PN
We will look into this and provide feedback.
Apologies for the delay.
Regards
Cell C | PN
Just got a message informing me that my account is in arrears and asking me I should reply if I want them to debit my bank account . I paid for the contract I have not the one I don't know. I informed you in advance that I won't be able to pay for the upgrade I didn't do. It's easy to know about my account but you struggle to finish an investigation. I guess you choose what's important to you or not. This is messing up my credit record, can you please finalise this while you at it please inform them I don't have a job how am I supposed to pay you????? I want to close this contract too. Your not helping I am so diassappointed by your turn around time and services whoo shame.
Just got a message informing me that my account is in arrears and asking me I should reply if I want them to debit my bank account . I paid for the contract I have not the one I don't know. I informed you in advance that I won't be able to pay for the upgrade I didn't do. It's easy to know about my account but you struggle to finish an investigation. I guess you choose what's important to you or not. This is messing up my credit record, can you please finalise this while you at it please inform them I don't have a job how am I supposed to pay you????? I want to close this contract too. Your not helping I am so diassappointed by your turn around time and services whoo shame.
Can someone please explain to me how is it that I am liable for the bill for the last 4 months of the contract I didn't sign off? How come I had to be billed for two moths because as a responsible client I called to find how much am I suppose to pay for the month of May I was told and paid it now I received a bill for May and June in it which I am not willing to pay. As I said before I am only to pay for the contract I signed for and I have been doing that. I haven't received any bill informing me about the reversal of the previous ***** in my account. I am so angry with you guys
Can someone please explain to me how is it that I am liable for the bill for the last 4 months of the contract I didn't sign off? How come I had to be billed for two moths because as a responsible client I called to find how much am I suppose to pay for the month of May I was told and paid it now I received a bill for May and June in it which I am not willing to pay. As I said before I am only to pay for the contract I signed for and I have been doing that. I haven't received any bill informing me about the reversal of the previous ***** in my account. I am so angry with you guys