***** upgrade

<p>I have been struggling to cancel two of my contracts from the 16th of September 2016. I called to request the cancelations, all went well and they informed me that the 16th of October it will be canceled. On the 2nd of November I still got billed for the contracts that was canceled. I called Cell C cancelations department a person called Deliso inform me that they cannot cancel the contract as I upgraded the 13th of October 2016 and I have received the handsets. I immediately told them that this is not correct and it must be a mistake. I was told that they will investigate. Spoke to a nice guy Murchan, he then informed me to go to the Police, do an affidavit and make certified copy of my ID and then send it to ********** I did so on the 7th of November 2016. On 8th I received and email to inform me they have reviewed and a representative from the cancelations department will be in touch within 2 days. No one contacted me. I called again and again, I have record of all the calls I have made. Each time I'm passed from one department to another and the problem is not resolved. I’m still waiting almost another month of calling almost every day and still waiting on the managers to call me who the call centre agents emailed with my request.</p> <p>I’m now considering opening a ***** case against the Cell C call centre.</p>